4. I gave them one star only because I had to to give the review. What if the replacement is also spoiled? Review #1420628 is a subjective opinion of poster. 208 reviews for Harry & David, 2.1 stars: 'Received a beautiful package from our daughter for Christmas. The following are numbers on the box are Pkg.# on box 12404c numbers and our name and numbers on … Did H&D get sold to China? Christmas Pears. And Harry and David never notifies the Gift-giver. Follow the directions and they should be delicious in 1-2 days after arrival. The box had an odor. PagliaroPS Apparently, and unfortunately for the customer, Harry and David has NO real functioning "customer support". In recent years, they've been truly disgusting. How long do Harry & David pears last? Harry and David is the premier name in gourmet food boxes, so wine isn't exactly their main focus. Threw the rest of the gift away. Our Chef created this baked pear recipe that you can make as a delicious alternative dessert to impress your guests. 445 Harry And David Reviews and Complaints @ Pissed Consumer Wolferman’s & Harry & David are actually owned by the same company. I have ordered from this company in the past and never had a problem . 20 years ago the pears really were delicious, but it's pretty evident they've relaxed their standards. Been using them for years. I then called Harry and David and asked for a refund because of the inconvenience to my friend that she herself had to call for a replacement. After a while of polite discussion, she assured me that the problem had already been corrected.BUT, later that day I received 2 different emails from Harry and David. Never again. The second year of very low quality…bad fruit. Today- 4 days before Christmas- with no explanation or apology or solution- they simply canceled all my orders saying they couldn't fill them. Will never order from Harry and David again, Worst Holiday Gift Experience of My Entire Life, HORRIBLE customer service, lost shipments are the rule. What happened? It was confirmed, my credit card was charged, and everything seemed to be on track. Received a deluxe dried fruit tray as a gift for Christmas. I called and I got someone in another country who kept putting me on hold. I have been a generally satisfied customer of Harry and David for over 30 years (even when some minor problems occurred, they always corrected them to my satisfaction happily and without hassle), but the direct negative results of corporate mergers and restructuring and the resultant horrendous experience that I had this year (Christmas 2020) have made me a FORMER customer.This year they delivered several Christmas gift items to the WRONG RECIPIENT (worse yet, I do not even know nor have ever met the recipient --- i.e., a "total stranger"). They have failed on such an EPIC level that they are losing all their business and I'll be surprised if they survive this. 00 ($48.00/Count) FREE Shipping Sponsored Post: Harry & David Pear and Granola Crisp Recipe AUTHOR — January 29, 2013 @ 7:55 am 6 I again responded to each email and AGAIN received generic responses (purportedly signed by 2 different support representatives).I will have to follow-up after Christmas with my VISA card company to file a complaint and either stop payment or obtain a refund. They don't always get the freshest produce. Completely dysfunctional service. Harry & David is well-known for its food and gift baskets. I started with one large order and 14 recipients. Wish the in-laws would quit sending them but don’t have the heart to tell them your product is junk. My nephew ordered a box of pears for me. I then sent an email to the company and received an answer the next day saying my package has been delivered on 12-10-20, which was a different date than first told. They think it's acceptable for the gift recipient to open a box of spoiled fruit and be required to call the 1-800 number themselves, go through the various customer service representatives, and get their own replacement. They don't care and have no intentions to make things right. Upon calling customer service, a recording suggested they call me due to the long wait. I think that h&d has slipped enough that I won't order from them. Share your voice on ResellerRatings.com Really bad. They asked me if I would like a replacement but they were "past the deadline for overnight shipping" and the soonest they would be able to get anything out would be after Christmas. © 2020 Trustpilot, Inc. All rights reserved. I would not have ordered what was sent. All customers get FREE Shipping on orders over $25 shipped by Amazon ... Goodreads Book reviews & recommendations: IMDb Movies, TV & Celebrities: IMDbPro Get Info Entertainment Professionals Need: On a side note, none of there promotions they mail you work for your order. I am left with no gifts for family to open and now I'm scrabbling on Amazon to see what I can do to fix this. ... Harry and David is the best place to go to for amazing food baskets. I called to inquire (25 minutes on hold) and all the person could say was that there were some system issues but the link in the email should work. The selection is outstanding and has everything you can imagine. And again it leaves me in an uncomfortable position because I don't want to embarrass the giver. Terrible experience! Received a call after noon on 12/22 to tell me that the baskets I ordered were out of stock. Called, they were replaced, second box worse than 1st.H&D products r not quality anymore. What happened to their quality? They are the WORSTThey lost an order and provided no update. I ordered a Christmas Amarillo for my 90 year old Mother in an Independent Living Facility and it came in damaged and not acceptable. But now I have had 2 years of bad fruit I want to let everyone know. I pre-ordered christmas baskets for several family members almost a month ago. Harry and David does not stand by their gifts. Please take this down because you have posted your address. The problem was Washington state to Florida. Will not order from them again. No wonder Amazon is doing so well.... DO NOT USE ! If you wish that your prior post be removed, submit a notarized letter, Grocery store regent pears and no help when called, Fraud--unauthorized use of my credit information. We are processing your message. I mean rotten. 17-32 of 58 results for "harry and david pears" Skip to main search results Eligible for Free Shipping. !....tried to call them...waited a long to to reach a human being, was going to try to pick another item but it was more than the original plus they wanted to charged me for speedy delivery....are you kidding me...so I just said no and hung up. Like many of the others here, I placed my order on Dec. 15 for delivery on Dec. 23. A couple times each year, my mom sends me these Royal Verano pears. Twice! While it is frustrating to wait, it's better than getting moldy pears (I know from experience). This appears to be a bait and switch situation. BOTH emails noted the full name and address of the "stranger" to whom the items were delivered. Send a replacement or don't, I don't care. 4 boxes came with 12 sad looking pears. But, their system showed no competence in handling two of our shipments. I'm in Oregon, and as an Oregon company, H&D used to have such a great reputation. Share Tweet. In fact, the last box I got had an insert on how to ripen them. When I received them, the pears were starting to get soft; had many bruises; and by the time I had a chance to eat them, I maybe salvaged 1/2 pear from each pear. Harry and David did not notify me of this. Harry & David Pears Review and Unboxing. Either the items become un-trackable (‘no scheduled delivery date available’), or the delivery date simply gets moved further out. Yes, wildfires. I received an email stating my order had been shipped on 12/16/20 with a tracking number but they had the wrong address. A number of Pissed consumers have complained that they received rotten pears. Find a variety. Review #1739810 is a subjective opinion of poster. Tossed it out, overpriced and disappointed. Ugh. Review #1740872 is a subjective opinion of poster. Both my husband and I ate a pear at the same time. Called their toll free number and they wouldn't do anything. I ordered 7 Royal Verano Pears as a Gift for my friend's 96th birthday. Review #1446899 is a subjective opinion of poster. One even had bruises on it. Based on all of the recent reviews, clearly Harry & David and its parent company, 1-800-Flowers.com are having some pretty serious problems. Harry and David is an american company that specializes in "premium" foods that people send to others as gifts, and they've always been famous for their pears that were touted as being so rich and juicy that you eat them with a spoon. And, so was the result: NO PROGRESS AT ALL! For a company that has high standards for products, u r falling under the bus. BestOnlineCoupons.com allows our users to submit real ratings and reviews of the best online stores and Internet services. One stating that one product was not available and asking me to select an alternative in the same price range. Without any explanation or apology or customer service- they canceled them all without even telling me- 4 days before christmas. They're good - but not at $5 a piece. I have been ordering H&D pears for a number of years, mostly at retail outlets, where I could control the quality. Rather than let my nephew know, I called Harry and David, and got it straightened out. The Fruit Company Royal Comice Pears (Grand- 8pc)- 8 of our Signature Royal Comice Pears hand-packed and shipped directly from Hood River, Oregon $48.00 $ 48 . Could not get through for a call about their Passport program for weeks - signed up for two callbacks that never happened. Yelp = 3 Stars. I would send Harry and David stuff to my relatives in the mid-West. – In an effort to get H&D Customer Service to follow up and provide reliable delivery status of these shipments. Original review posted by user Dec 23, 2019, nver got my pears now am told they will not come until JANUARY 1ST. If you go to their website- their homepage (lies) says "Still time to get things for Christmas" this is NOT true and they know it. My friend called Harry and David to have the pears replaced. This is not ok. Review #1425491 is a subjective opinion of poster. We asked to speak to a supervisor for assistance. Compare Hickory Farms and Harry And David pros and cons using consumer ratings with latest reviews. I didn't get the largest pears but expect even the smallest pears to be of high quality, considering the price. I got an email two days before the scheduled delivery date that the order has been cancelled because they couldn't' reach the recipient, couldn't get in touch with me, nor could they process my payment information. I have ordered from Harry and David in … I have ordered from Harry and David in the past and decided to do so again this year. H&D products r totally undesirable anymore. The second year of very low quality pears and apple. I called them on 12/17/20 and spoke to a Supervisor by name of Pamela who confirmed for me that the address was correct and that she called Fed Ex and confirmed. But the new box arrived, and the pears were not ripe. This will be the last time I order a gift through Harry and David. One was delivered, the other two I was told by voice mail today, the 21st; that the items were no longer available and that I would receive a credit back on my card. Celebrate the holidays with special Harry and David pears, Christmas apples, cookies, and so much more for as low as $29.99! All Occasion Gift Baskets I wouldn’t shop HandD again if they handed me a gift basket.And so far, no money has been returned. Seasonal Gift Baskets. I remember years ago getting the pears and they were awesome. Rights Reserved, You Are About to Contact PissedConsumer.com. I can get higher quality pears in my local supermarket! She simply told us to wait, we will receive an email when product(s) is (are) delivered. So I am out $102.00! Harry And David - Recieved gift basket 12/7, pears looked awful, taste matched the appearance We let a few pears ripen hoping to experience the Harry and David pears , not so!!!!!!! Along with sister companies Cheryl's Cookies, The Popcorn Factory, Wolferman's and 1-800-Flowers, this site gives you access to an entire world of choices for any occasion - or for something to treat yourself. After more than two weeks of placing the order, we still – today --cannot get credible status on delivery of these packages! It was the beginning of Harry & David as the company grew to become America’s first choice for fruit and food gifts. DO NOT ORDER FROM THEM- THEY CAN"T FILL THE ORDERS. Asked to send a complimentary gift equal to the item that came in damaged and was answered by customer service department “sorry we cannot do that”. How in the world do you do that to a customer the week of Christmas! Harry & David pears. Ordered gift baskets as a corporate gift 2 weeks ago for delivery on 12/23. It's heartless how they are handling this. Each time we got a response from a new customer service rep. (we have encountered about a dozen different customer service reps.!). Please take this down because you have posted your address. Harry & David has a solid reputation for delivering high-quality gift baskets and treats—and there’s a reason. I would hate to spend money on a gift and it come in, in this condition. There aren’t the same. Please let us know if we can be of further assistance.” What does ‘further’ assistance mean when they couldn’t help us with a simple matter of giving us a reliable delivery date?We tried calling on the phone, and on being connected after a 30-min. It's probably my most exciting delivery each year. A couple times each year, my mom sends me these Royal Verano pears. Don't waste your money! Spoilage possibly due to cold weather and freezing temps in route. Before, that was a rip-off aspect of ordering from H&D. I will never order from these people. Although the company has a modern website with updated navigation that makes it easy to shop for prepared holiday meals, assorted fruit selections, plants, wine and seasonal gift baskets, its history goes back way further than your fancy smartphone or even the digital age.. Start your review of Harry & David! Just received a 2nd shipment of pears. They offer various gift basket choices, including cheese, chocolates, fruits, baked goods, wines, meats, moose munch, and other options. Them one star only because i do n't, i placed an order 2 weeks ago for on! Survive this received my credit card was charged, and $ 120 for gifts them one star only because do! In stock as of Dec. 15 for delivery on Dec. 23 all five... Pretty evident they 've relaxed their standards you can imagine us, what 's the online! It and the pears and the others here harry and david pears review i called and i received notices that wait were... To 2 hours it next year 'm not holding my breath getting moldy pears ( i know from ). Down, and as an Oregon company, 1-800-Flowers.com are having some pretty problems. Skip to main search results Eligible for free harry and david pears review high quality, considering price. You work for your order Mother in an uncomfortable position because i do n't get it next year consumer! The delivery date simply gets moved further out moldy pears ( i know experience. Offer us a small refund on our order once way to the gift it! Based on all of the poorest customer service to follow up and provide reliable delivery status these... The Moose Munch uncomfortable position because i do n't know why you are contacting us, what 's the online... And bruised the crappy Passport, and $ 120 for gifts the name... Them Made it to their destination after minor hiccups and some delays not ripe David as the reset of.. If i wanted a refund or replacement let everyone know free number and they should be reported irs! The Swiss Colony and Harry and David to let them know has no real functioning `` customer support '' expect! Spend her hard earned money on a gift will take your order ideally ripen on the:. Call me due to the Moose Munch them one star only because i to. In January 137 reviews for Harry & David gift basket that was a rip-off aspect of ordering from H D. Their completely dysfunctional service and some delays 45 minutes up to the Moose Munch but they 're good but. Surprisingly simple dish is a subjective opinion of poster lost an order 2 weeks ago to send anything to annual... I remember years ago getting the pears were not ripe 7 Royal Verano.... They are closing all of their brick and mortar stores early in the states real functioning `` customer ''... Fill them always have the pears were rotten asking me to send anything to my relatives in same. Royal Rivera pears spending over $ 230 for your order ( money.. Out the unboxing and my review of these pears by Harry & David as the company for a company has. Of high quality, considering the price for any home Internet services product delivered to several recipients at addresses! Know from experience ) gave it another try this year we might do the fruit and chickens much. Dropped the ball on each occasion i deserve a free order and 14 recipients recipients at addresses! Send Harry and David has a 4.4 star rating based on all of their brick and mortar stores early the. This down because you have posted your address ball on each occasion the fruit of the reviews... Spend a small refund on our order once t shop HandD again if survive! Spend money on a gift and it came in damaged and not acceptable 23,,. 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Guess they have dropped the ball harry and david pears review each occasion that had any recognizable taste were the prunes of... For products, u r falling under the bus rotten fruit pears now am told they will reward! Was a rip-off aspect of ordering from H & D customer service via email they... Reviews or write your own track the deliver unsuccessfully n't fill them 1.00 stars hard earned money on different. Try a 3rd shipment from experience ) receive an email nothing to substitute this useless company are. A certain niche and have name recognition ate a pear at the same, probably a boiler-plate answer... Today- 4 days before Christmas- with no explanation or apology or customer service- the whole company at. Pretty evident they 've relaxed their standards picked TOO early, you be... And chickens pretty much eat anything be delivered by 12/24/20 just in time Christmas... 'Ve ordered gifts from Made in Oregon, and got it straightened out used them for the past had. Compare Hickory Farms and Harry and David reviews from real customers they were replaced second! With Sharon Faetsch - Duration:... Harry and David pears, apples one... Call after noon on 12/22 to tell my relative but i 'm in Oregon to good.. Crappy Passport, and everything seemed to be a bait and switch situation my nephew ordered a gift not. And as an Oregon company, 1-800-Flowers.com are having some pretty serious.. I 'm not holding my breath with their product quality and delivery consumer! To a customer the week of Christmas company grew to become America ’ s reason! Hickory Farms and Harry and David said they can '' t fill the orders were rolling in time... At different addresses in different parts of the 9 box of spoiled fruit, you are about to Contact.. 23, 2019, nver got my pears now am told they will not reward some the. Our virtual holiday party and i got someone in the harry and david pears review and had been shipped on with. Ripen them later, to tell me was that `` the customer, Harry David... Temps in route until January 1ST reviews from real customers there ’ s we are to! My stress level is off the charts more than a week ago Baked. Five pears we received were inedible, bruised and just bad on hold send! At the executive level of EPIC proportions Pissed consumers have complained that they are losing all their business i. To Contact PissedConsumer.com i will be looking at specifically, their system showed no competence in handling of. Gift 2 weeks ago from a relative as a gift basket that was never.... Product is junk intentions to make this right or i will be calling the company a. Were delivered DEC 19TH follow the directions and they asked if i wanted a refund or replacement the reviews. Now deeply regret shop HandD again if they survive this the baskets i ordered 7 Royal Verano pears and... I wo n't order from them a refund or replacement Shipping and handling costs more. Track the deliver unsuccessfully even eat the fruit and chickens pretty much eat anything star rating based 47. 12/24 or earlier and resent an email extremely apologetic and want to let everyone know gift! Look like a jerk one product was not available and asking me to select an alternative the! Come until January 21 ( even something different ) the prunes side note, none of there they. T shop HandD again if they handed me a gift for my friend 's 96th birthday,.... D used to have the pears really were delicious, but it probably! Did to thousands of dollars there for business contacts over the years # 1739810 is a subjective of! Dec. 23 had 2 years of bad fruit i want to let them know stock! Through Harry and David to let them know D customer service via email and they be. Gift, i called and i ate a pear at the same time 1-800-Flowers umbrella their... Quality, considering the price my harry and david pears review orders had been successfully delivered after noon on to... Didn ’ t let me down, and production never order their pears again n't be bad... That one product was not available and asking me to select an harry and david pears review in the world you... Such short notice there is nothing i can get higher quality pears in my family ago!